FAQ

Phones
Our salon is a MOBILE PHONE free zone. Please turn off your mobile phone or place it on silent so our other clients can enjoy their treatments in peace.

Cancellation Policy
Please give 24 hours notice for appointment cancellations or you may be charged a 50% ‘no show’ or late cancellation’ fee. Our treatments are extremely popular, especially Massage so please give plenty of notice so we can arrange for those on our waiting list to take your place.

Running Late?
Please ensure you arrive on time for your appointment or 5 minutes early for new clients. If you are running late, your treatment time may be reduced to accommodate our next guest.
Treatment time includes the time taken to change as well as make payment.

Policies and Guarantees
Underwear – must be worn for all body treatments. Disposable underwear will be provided for some treatments when necessary.
Spray Tanning – please be aware that excess swimming, sweating, showering or overly oily skins may fade your tan prematurely.
Eyelash Extensions – Using makeup remover with oil in it, excess crying, rubbing or sleeping on your lashes or playing with / rubbing may cause your lashes to prematurely fall out.
Gel Color and Biosculpture Gel Nails – are the best quality products on the market, however please keep in mind that they are not as hard wearing as acrylic and do not have as long a life expectancy.

Satori does not guarantee the life expectancy of any of the above treatments and do not refund.