Policies and Etiquette

Gift Vouchers
Gift Vouchers are valid for 12months
Gift Vouchers are available for treatments,products and monetary amounts. These can be purchased in store, over the phone and email. Gift Voucher CANNOT be refunded or exchanged for money.
All vouchers are not redeemable once expired.

No Show Policy
Our Time is as precious as yours so make sure not to forget your appointment with us to avoid a ‘no show’ fee
no show fee is 50% of total booking
that is required to be paid upon rebooking.

Cancellation Policy
Please give a minimum of 12hrs notice of cancellations to avoid ‘late cancellation fee’
Late Cancellation fees are 20% of entire booking
that is required to be paid upon rebooking.

Salon Etiquette
Please ensure you arrive on time for your appointment. New clients are required to fill out a client card, so arriving early is recommended. If you are running late your appointment time will be reduced to accommodate our next guest. Treatment time also includes the time it takes to undress and change as well as payment.

Policies and Guarantees
Underwear – must be worn for all body treatments unless directed other wise and Disposable underwear is also provided for some treatments when necessary.

Spray Tanning – please be aware that excess swimming, sweating, showering or overly oily skins may fade your tan prematurely.

Eyelash Extensions – NO mascara is to be worn 24hrs prior to this treatment, please come in with a fresh clean, makeup free face. Your natural lash cycle, using makeup remover with oil in it, excess crying, rubbing or sleeping on your lashes or playing with may cause your lashes to prematurely fall out. You MUST call if any issues have occurred WITHIN 72hrs from your appointment time we will offer a touch up treatment to be done WITHIN 7 days of your appointment.

IPL and RF – Treatments are not guaranteed to suit and give results to all clients, as every individual has different skin an hair types and conditions. However a through form is to be filled out before all treatments an any concerns will be discussed before hand.

Group Bookings Over an hour will be required to pay a deposit of 50% of total booking price.

Satori does not guarantee the life expectancy of any of the above treatments and do not refund.